Comfort Guarantee

30-Day Comfort Guarantee

At Sledgers, our mission is to create the most comfortable shoes possible. In fact, we’ve been perfecting the art since 1921.

What’s the winning formula? Innovative, function-first design, the very best materials and time-honed, European craftsmanship.

We're so confident in the comfort of our handmade shoes that we offer 30-DAY COMFORT GUARANTEE.

If you are not 100% happy with your new Sledgers, you can return them within 30 days, for a full refund. No questions asked! 

How it works

  • Your shoes must be returned within 30 days of purchase (the day you placed your order).
  • Shoes must be returned in their original packaging, with proof of purchase and a completed returns form enclosed.
  • Please send your returns to: Sledgers Customer Returns,

    H48

    Belcon Industrial Estate

    Geddings Road,

    Hoddesdon,

    EN11 0NZ.

  • We strongly recommend you save your ‘proof of postage’.
  • After receiving your return, we will refund you the original price of the item(s) within 7 days. We will also refund postage, up to the cost of our standard delivery service, if you provide ‘proof of postage’.
  • Only footwear purchased at sledgers.com is covered by this guarantee.
  • This guarantee does not apply to shoes that have been damaged or misused.
  • This guarantee only valid for UK residents.
  • This guarantee has been introduced on a trial basis.
  • If the guarantee is withdrawn, footwear purchased at sledgers.com up to and including the date of withdrawal will be covered.
  • Your statutory rights are not affected.

A returns form will have been included in your original delivery but if you need another copy, you can get one here. Alternatively, please call or email our customer services team on +44 (0) 203 302 1419 / info@sledgers.com.